- Mail Server Details
- Mail Issues Ticketing Form
- Email Settings
- How Email Works
- Advanced / Technical Details / Spam
- Outgoing Email Account Setup (SMTP Server)
- Attachment Problems?
- Changing your SMTP Port in Outlook Express
- Bounce Messages Explained
- 551 - User Not Local Errors
- Email Acceptable Use Policy
- Deleted Emails
- Spam FAQ
- Email Account Admin
Electronic mail (email) is a highly efficient form of modern communication media. Used appropriately, email provides peoples with a means to communicate across different time zones and country borders, thus facilitating social and business contact.
However, this convenience also tempts users to experiment or take advantage of this media, resulting in email of unwelcome types (collectively known, along with other unwelcome activity, as Net Abuse). It is not the intent of Computer Solutions to judge the merit of email content. For content which may be illegal or which relates to criminal activity such as fraud, Computer Solutions may alert the legal authorities to such content if brought to our knowledge.
In order to maintain email service levels and customer satisfaction, certain activities will result in action being taken by Computer Solutions as described in Section 3 of this document. Computer Solutions reserves the right to change this Acceptable Use Policy for email services at their sole discretion and without prior notice. Any decision made by Computer Solutions, in relation to this service shall be final on all matters.
2. What Constitutes Net Abuse?
Net Abuse is an abuse of Internet services and not necessarily abuse on the Internet. To qualify as Net Abuse, an act must interfere with the net-use of an individual or group of individuals in some specific way. Net Abuse also includes activities that are illegal or dishonest.
Under the terms of this AUP, Net Abuse includes, but is not limited to, the following:
Chain Letters and Ponzi Pyramid-Selling Schemes
Such messages work in much the same way as the conventional postal version. The most common example of this in email is the infamous \"MAKE-MONEY-FAST\" scam. In addition to being a waste of resources, such messages are illegal in certain countries.
Unsolicited Commercial Email (UCE)
Unsolicited Commercial Email is advertising material received by email without the recipient either requesting such information or otherwise expressing an interest in the material advertised.
Sending unsolicited (ie. unwanted) mails to a large list of recipients (guideline of > 100 names) and which provoke complaints from the recipients is considered as UCE.
Unsolicited Bulk Email (UBE)
Similar to the above UCE but not attempting to sell anything. Its purpose is usually to annoy.
Forged headers and/or addresses
Forging headers or messages means sending mail such that its origin appears to be another user or machine, or a non-existent machine. It is also forgery to arrange for any replies to the mail to be sent to some other user or machine. However, in either case, if prior permission has been granted to you by the other user or the administrators of the other machine, then there is no problem. Computer Solutions takes a serious view when an identity is forged and may terminate the account on the first offence without warning.
Mail bombing is the sending of multiple emails, or one large email, with the sole intent of annoying and/or seeking revenge on a fellow Internet user. It is wasteful of shared Internet resource as well as serving no value to the recipient. Due to the time taken to download it, sending long email to sites without prior agreement can amount to denial of service, or access to email at the receiving site. Note that if binary attachments are added to mail this may increase the size considerably.
Denial of Service attacks
Denial of Service is any activity designed to prevent a specific host on the Internet making full and effective use of their facilities. This includes, but is not limited to:
o Mail bombing an address in such a way to make their Internet access impossible, difficult, or costly.
o Opening an excessive number of mail connections to the same host.
o Intentionally sending email designed to damage the receiver\'s systems when interpreted; for example, sending malicious programs or viruses attached to an email.
o Using a smarthost or SMTP relay without authorisation to do so.
Due to the destructive nature of these activities, Computer Solutions may choose to terminate the account on the first offence without warning and/or seek compensation from the perpetrator via legal suits to recover financial losses.
Mailing List Subscriptions
You must not subscribe anyone to a mailing list or similar service without their permission.
Computer Solutions will cooperate with the legal authorities should any illegal activity occur using Computer Solutions email services.
Breach of Copyright or Intellectual Property
You must not send copyrighted material or intellectual property via email unless with express permission to do so.
What Computer Solutions will do
All abuse cases involving Computer Solutions Customers will be investigated. In order for investigations to proceed, an Abuse Response Team (ART) staff may contact the Customer and the Customer should cooperate by responding to the email, phone call, or fax. Computer Solutions may at its discretion suspend/terminate an Account should the Customer fail to respond within the grace period given by the ART staff.
All Abuse Response Team mails shall come from abuse at computersolutions dot cn
Computer Solutions may carry out the following actions and any other measures deemed necessary upon completing an investigation:
Suspension of Account
The offending Account is suspended and access will not be available. The Customer will be contacted by a member of the ART or Technical/Customer Support team and given notice. The Customer may also take initiative to contact a member of the ART when the Account is suspended.
The Customer is required to write to: Abuse Response Team Computer Solutions abuse at computersolutions dot cn
or send a fax to fax number: +86 21 6289 0700
providing an explanation and assurance of no further breaches of the Terms and Conditions of Use and Acceptable Use Policies from the Account. Computer Solutions may take further actions should the Customer fail to furnish an explanation within the given grace period.
In no circumstances will any refund be made for the period the Account is suspended under this AUP.
Termination of Account
The offending Account may be terminated in accordance with our Conditions of Use. A formal notification of termination will be served to the Customer.
No refund of monies paid for the Account will be made, except as specified in the Terms and Conditions of use.
ART: Abuse Response Team, a team in Computer Solutions dedicated to handling investigations into cases of Net Abuse.
ACCOUNT: A single billing entity, comprising all services being supplied by Computer Solutions to the Customer. This may range from a single host to a complete network, depending upon the services purchased.
CUSTOMER: The registered holder of the Computer Solutions Account from which the Net Abuse originates.
NET ABUSE: Any and all email items that are in breach of the Computer Solutions EMAIL-AUP.EMAIL-AUP: This document. SENDER: The author of the Net Abuse. This may or may not be the same as the Customer. However, Customers are ultimately responsible for all Emails originating from their Account.